In times of recession, customers look for value. So I wouldn’t be at all surprised to find people balking at paying a booking or processing fee for something they reasonably expected to be part of the price. (You don't pay Sainsbury's an extra fee for putting your can of cat food through the till.)
Even if we pay the fee, our opinion (and therefore our loyalty) of the company goes down.
I’m aware from my own experience that contracts between theatres and producers are often based on a percentage of box office. Naturally theatres and agencies are reluctant to let promoters have a percentage of the 'fee'. Even so, they must find a way to introduce a clause that allows them to deduct a processing fee from the money owed. Companies like airlines and theme parks who own the entire process have no excuse at all.
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