I always read Simon Caulkin's management column in The Observer. He has stimulating things to say on, for example, the importance of decentralisation and customer focus.
Yesterday he wrote about the attachment by free market managers to Soviet-style central planning. This means they are unable to learn from the outside world. In the course of the article, he recalled a quote GE's former CEO, Jack Welch, which I ratrher liked: With their faces toward the CEO and their arses towards the customer, what would they learn from?
No comments:
Post a Comment