The Price Of Free

I'm far from the first to say this but I'll add my voice to the growing opposition to 'free' information sites on the internet. For a start, none are really free. The internet has reduced the cost of communication but the free information on Google Search is paid for by advertising, the free YouTube service is paid for by Google, the free news is provided by paid for newspapers, the free BBC sites are paid for by licence fees, and so on.
The best things in life are free. And, along with sunsets and making love, I think work done by volunteers is admirable. It's wonderful that so many people are happy to give of their time to provide information online to help or inspire others, just as people through the ages have helped others out of sheer altruism.
What I think is dangerous is the dissemination of material for free that it cost someone something to produce. If those producers- news organisations, music companies, publishers- are put out of business, then there will nothing left to put online for free.

We Need Some Old Fashioned Banking

Today Your Life Your Style changes banks. We've given up on HSBC after feeling distinctly uncared for. What surprises me is that HSBC have never asked why we're leaving. You would think every business would want to improve its customer service yet, despite describing themselves as 'the world's local bank', HSBC appear to be just another global bank who are more bothered with big investments than small customers.

A Gift From Harrogate

Back from the Harrogate Home & Gift Trade Fair with some great new products, which we'll be introducing to the Your Life Your Style website and shop in the next few weeks. The only downside was lack of sleep.
We stayed one night at the Harrogate Travelodge,looking out over a pub. Drunken conversations wafted up until well after midnight, followed at about 2 a.m. by loud revellers singing at the top of their voices, then at 5 a.m. the emptying of the bottle skip into a collection lorry. The luxurious Queens Hotel in Leeds the previous night was about the same price (special Saturday offer) and was a wonderful experience, topped by a flawless meal in The Restaurant Bar And Grill in Leeds City Square.

Your Frontline Is Your Business

Seth Godin makes a good point in his blog about the importance of managers keeping in touch with the front line. When I took over responsibility for the operational side of a theatre, I spent time doing or shadowing all the various jobs. It was an eye-opener and the experience helped me be aware how much of a gap there is between management theory and frontline practice when you have real people dealing with each other, who may be tired, confused or lacking information. As the CEO of Sony once said, 'The company is only as good as its latest recruit.'
Neither can executives rely on middle managers for a true picture of what's going on. They often don't want to admit that their staff are in difficulty in case it reflects on them. I've seen from close by the disastrous consquences to staff morale and company results, when senior managers are out of direct touch with their employees.
I like the small businesses I'm involved in now because I'm in constant touch with all colleagues and I experience at first hand what's going on with customers and suppliers. I find the Your Life Your Style online shop more difficult from this point of view, because while there is endless analysis available of site visitors and customers, I rarely get to actually speak to them. I like these sites where you can click to 'speak' to a real person.

Book Covers And Shop Windows

Seth Godin’s blog is nearly always worth a read. Today he talks about using a book’s cover to attract attention and encourage the customer to pick it up and look at it. He lists a number of ways in which this can be done, all of which could apply to a shop window:

Iconic (because iconic items tend to signal ‘important’)
Noticeable across the room (you see that lots of other people own it, thus making it likely that you’ll want to know why)
Sophisticated (because this helps reinforce that the ideas inside are worthy of your time)
Original (why bother reading a book you already know)
Clever
Funny
Generic (reminding you of a genre or another book you liked, not generic as in boring)