I'm always impressed by the customer service given by my wife Julia and sister-in-law Wendy in our Winchester shop Your Life Your Style. They seem to know instinctively when to stand back and when to intervene. They listen, they suggest appropriate products, they enthuse, they never push. Customers love them. They tell them about their lives. They come back.
But yesterday was a first. A customer returned with a posy of flowers for each of them because they'd given her such good service.
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