My wife and I own Your Life Your Style, a shop based in Winchester and online, selling designer accessories for people and their homes. We also own The Lewis Experience, a Marketing and PR company specialising in entertainment and SMEs. We used to work in theatre marketing and played a key role in the success of The Mayflower Southampton. In this blog, I share a few observations on retailing, marketing, PR and the arts.
Showing posts with label Flybe. Show all posts
Showing posts with label Flybe. Show all posts
Friday, February 19, 2010
Flybe Leave Me Wanting
It just seems like tales of poor service from big companies just keep on coming. I booked some airline tickets with Flybe. I really dislike Flybe because, like RyanAir, they charge you for usingyour credit/debit card but I had no choice because I needed to go from Southampton to Perpignan. When I received the confirmation they suggested I might like to hire a car from their partners Avis. So I clicked on the link and entered my details including flight arrival 3.20 Saturday, only to find the Avis office at Perpignan Airport closes at 2.30 (remember when they used to try harder?). The words right hand and left hand come to mind.
Labels:
customer satisfaction,
customer service,
Flybe
Tuesday, June 02, 2009
Blue Islands Airline Soars Above Flybe
Back from our first visit to Guernsey and very impressed by the Blue Islands airline service.
They are a small channel islands business and, as opposed to their competition Flybe, very customer friendly. You can amend or cancel your booking up to one hour before- at no charge; there's no charge for your hold luggage; there's no charge for use of their lounge at Guernsey airport.
I'll definitely return to Guernsey, a great place for a long weekend break- and I know who I'll be travelling with.
They are a small channel islands business and, as opposed to their competition Flybe, very customer friendly. You can amend or cancel your booking up to one hour before- at no charge; there's no charge for your hold luggage; there's no charge for use of their lounge at Guernsey airport.
I'll definitely return to Guernsey, a great place for a long weekend break- and I know who I'll be travelling with.
Labels:
Blue Islands,
customer satisfaction,
customer service,
Flybe,
Guernsey,
marketing
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