My wife and I own Your Life Your Style, a shop based in Winchester and online, selling designer accessories for people and their homes. We also own The Lewis Experience, a Marketing and PR company specialising in entertainment and SMEs. We used to work in theatre marketing and played a key role in the success of The Mayflower Southampton. In this blog, I share a few observations on retailing, marketing, PR and the arts.
Friday, February 19, 2010
Flybe Leave Me Wanting
It just seems like tales of poor service from big companies just keep on coming. I booked some airline tickets with Flybe. I really dislike Flybe because, like RyanAir, they charge you for usingyour credit/debit card but I had no choice because I needed to go from Southampton to Perpignan. When I received the confirmation they suggested I might like to hire a car from their partners Avis. So I clicked on the link and entered my details including flight arrival 3.20 Saturday, only to find the Avis office at Perpignan Airport closes at 2.30 (remember when they used to try harder?). The words right hand and left hand come to mind.
Labels:
customer satisfaction,
customer service,
Flybe
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