Hiya

Is it what is said or the thought behind it that counts when it somes to customer service? I find an increasing number of the young people at checkouts now say 'Hiya' and 'Seeya' rather than 'Hello' and 'Goodbye'. I would normally argue that someone serving should tailor their language to the customer but since this is their natural form of language so they're not being impolite, I think it would be unreaosnable to expect them to second guess how I would like to be greeted. It's much better and offers a more genuine service than them parroting 'Have a nice day' because that's what you've been trained to say.